Privacy Policy

Privacy Policy

Effective Date: 21-08-2025

Company Name: Caremark India Ltd

At Caremark India Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and avail of our nursing, palliative, and old age care services.

We provide personalized services in a friendly way, exactly the way you would want to take care of your loved ones.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, age, gender, identification details.
• Health Information: Medical history, treatment details, prescriptions, and other sensitive data relevant to patient care.
• Usage Information: IP address, browser type, device information, and browsing activity on our website.
• Payment Information: Billing details and transaction data for services provided.

2. How We Use Your Information

Your information is used for the following purposes:

• To provide quality nursing, palliative, and elderly care services.
• To communicate with you regarding appointments, care plans, or updates.
• To maintain accurate medical records and comply with healthcare regulations.
• To process payments and issue invoices.
• To improve our website, services, and customer experience.
• To comply with legal obligations and respond to lawful requests.

3. Sharing of Information3. Sharing of Information

We do not sell or rent your personal data. However, we may share information:

• With doctors, nurses, and caregivers directly involved in your treatment.
• With trusted third-party service providers (IT support, payment processors, labs) who assist in delivering our services.
• If required by law, regulation, or government authority.
• In case of medical emergencies, with hospitals and healthcare professionals.

4. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your personal and health data only as long as necessary to provide services and comply with legal and medical record-keeping requirements.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to medical/legal requirements).
• Withdraw consent for non-essential data processing.

To exercise your rights, you can contact us at the details below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party sites. Caremark India Ltd is not responsible for the privacy practices or content of these external websites.

9. Children's Privacy

Our services are primarily intended for elderly care. We do not knowingly collect personal information from children under 18 years without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Effective Date".

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Caremark India Ltd
Office suite 104, 4th floor, Crescens tower, Changampuzha nagar P.O South Kalamassery, Cochin- 682033
+91 9539 889 989
cochin@caremarkindia.in